- How much does it cost to integrate AI into our product?
- A proof of concept on one process starts at $900 / 90 000 ₽, a production build at $2,400 / 240 000 ₽. We bill hourly from $30, quoted after a free scoping call, with the standard 50% upfront and 50% on acceptance. Model and hosting costs sit outside that and are estimated at your volume before you commit, not discovered in month three.
- Will our data be used to train someone else's model?
- No, and it is worth being precise about why. API terms at OpenAI, Anthropic and Google exclude API traffic from training by default — that is a contractual guarantee, not an architectural one. If your security review needs an architectural guarantee, we run an open model on your own hardware, where no request leaves your network at all.
- Do we need RAG or fine-tuning?
- Almost always RAG, and we will argue the point rather than hedge. Fine-tuning changes how a model writes, not what it knows: it cannot learn a price that changed this morning, it has to be redone whenever your data does, and it tends to make wrong answers more confident. Retrieval keeps facts in a database you control and updates in seconds. Fine-tuning earns its place for format and tone, or a narrow high-volume classifier.
- Which model do you use — OpenAI, Claude, or open-source?
- Whichever survives evaluation on your data; we are not a reseller for anyone. In practice cloud models win on reasoning-heavy work, open weights like Qwen win when data cannot leave, and a small classifier beats both on cost for high-volume routing. We keep the provider behind an abstraction so a swap is a config change, because you will make one within a year.
- How do you stop the model from hallucinating?
- By constraining what it may answer from, not by asking it nicely in a prompt. Responses are grounded in retrieved passages, every answer carries a citation to its source, and "I don't know" plus a handoff is a valid outcome. We also keep an evaluation set of real questions with known answers, so a prompt or model change that degrades accuracy fails before release.
- Can the AI run on our own infrastructure?
- Yes — self-hosting is a standard option here, not an upsell. Open-weight models run on your GPU or private cloud through Ollama or vLLM, with PostgreSQL 16 and pgvector for retrieval, all containerised. Expect a real quality gap against frontier models on hard reasoning, and close to none on document retrieval and classification, which is most of this work.
- What are the ongoing token and hosting costs?
- For a typical document assistant, cloud model usage lands in the tens of dollars a month at low volume and scales roughly linearly with traffic; self-hosting trades that for a GPU instance you rent monthly. We put real numbers at your volume into a spreadsheet during the proof of concept, together with the caching and model-tiering options that bring them down.
- How do you measure whether the AI solution actually works?
- One metric agreed before we start, measured the same way afterwards. Usually it is handling time per item, the share of items closed without a human, or the edit rate on drafted answers. An evaluation set of real cases keeps accuracy a number rather than an impression. If the pilot misses the target, we tell you that instead of proposing phase two.